Refund policy

 

Unfortunately we do not offer returns on custom items. Please understand that our glass cups can arrive broken sometimes due to weather conditions or poor handling. If your item arrives damaged please read below. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that if item is broken from poor care, we will not be able to replace or refund the item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We do not offer refunds unless you provide proof of broken or damaged items. Please contact us if you have any questions or concerns by text or email.

(864) 631-6066 or gnsdesigns23@gmail.com

Please provide pictures and order number. We will contact you back within 24 hours.